Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at: info@upyourpop.com

If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at info@upyourpop.com.

 

 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

 

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

 

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@upyourpop.com.